Lowell's
Best in Lex
Readers' Choice

Why Lowell's?   |   Make an Appointment   |   Blog   |   Facebook   |   Twitter   |   What Customers Say   |   Specials   |   Contact Us

We've been voted the best.

Lowell's has won more awards for our service than any other Lexington mechanic.

Lexington Herald-Leader readers have selected Lowell's as their Favorite Auto Repair Shop 7 times in their annual Readers' Choice Awards, including each of the last five years.

Lowell's has also been chosen Best Mechanic 9 times by Ace Weekly readers in Ace's Best of Lex poll.

Actually, Ace readers have chosen Lowell's as Best Mechanic, Best Honest Mechanic, and Best Fear-Free Mechanic over the years.

You can get back to your routine.

We know that you have plenty to do in addition to fixing your car.

Lowell's offers several easy - and free! - ways for you to get back to your normal routine.

Let us drive you back home or back to work in our free shuttle.

If you have a lot of places to go while having your car serviced, you might consider driving one of our free loaner vehicles to get around.

If you're feeling particularly energetic while we work on your car, consider using one of our unique loaner bicycles to get around. (We'll even furnish a helmet for you!).

We make it right.

We're very good at fixing cars.

Occasionally, however, we'll mess up: We might fix the wrong noise, for example, or we might miss the real source of the running problem.

We're always working to eliminate mistakes like these, but we believe we should make it right when mistakes do happen. This could mean fixing the real problem at no charge. Or, we might refund the cost of the original service.

Whenever we make mistakes at Lowell's, we always try to make it right.

No Games. No Pressure. No Surprises.

We get your permission first.

We always ask you before doing additional work on your vehicle. That way, we can prevent any unpleasant surprises when you pick up your car.

We'll tell you what your Toyota or Lexus really needs.

We'll identify what needs your attention now, and what can wait for later. And we'll never try to scare you or trick you into making a service decision.

We know it's your decision.

If you choose not to approve a service item, that's fine with us. If you don't have enough time for service right now, that's fine, too.

It's your car; we let you decide.

No stupid fees.

Since the economy slowed a few years ago, it seems that a lot of businesses have found some 'creative' ways to inflate their prices with a series of unexplained (and inexplicable) charges.

These piecemeal charges have found their way into our auto repair industry as well: Document Retention Fees. Shop Supplies Charges. Environmental Disposal Fees. Fuel Surcharges. Some folks magically tack on an additional 15% to your invoice through these questionable fees.

We think that's wrong.

At Lowell's, the price we quote is the price you pay. No silly games. No hidden fees. No unpleasant surprises when you pick up your car.

We think that's a smarter way to run a business. We hope you do, too.

Our happy customers.

The best way to choose your mechanic is to ask other people about their mechanic. Who treats them with respect, integrity, and generosity? In other words, are they happy with their mechanic?

“Just wanted to say I am always pleased with my service at Lowell's. I will never buy anything but a Toyota since I will never go anywhere but Lowell's for service.”
   -- A.J. , Lexington
“I will never take my car somewhere else again! Lowell’s has the best customer service!”
   -- J.R. , Facebook
“I believe the prices are reasonable and the service is excellent. Whenever I am quoted a price that is exactly the price I end up paying.”
   -- M.B. , Lexington
“We’ve been coming to you for over 23 years now! Here’s to another 23 years of the best car care in Kentucky!”
   -- L. & M.G.
“We have the utmost confidence in Lowell’s.”
   -- M.A.A.
“I'm a raving fan of Lowell's! The only mechanic I've ever dealt with that refunded money over what turned out to be a miscommunication. They're my mechanics for life!”
   -- B.S. , Facebook
“It's difficult to find people who service Lexus vehicles and know what they’re doing... It’s nice to have confidence in a local, independent service company.”
   -- B.P. , Lexington
“They are absolute professionals. We have never had any issues and would recommend them to anyone. We live in Columbus, OH and still bring our Toyota's to Lowell's. Love them.”
   -- Anonymous , Google+
“It is such a pleasure to do business with people that are trustworthy and seem to care about every customer.”
   -- D.C.H.
“Lowell's is my #1 choice for my Sienna and Camry. I always have good experience with them. They are honest and very knowledgeable. They never play any tricky game like some others did.”
   -- Anonymous , Google+
“We want to thank you from the bottom of our antique hearts for adjusting the headlights on our Prius. The dealer told us that they could not adjust them. You did the job perfectly in 30 minutes.”
   -- L. & S.H.
“My car is running great, and the price for the repair was very reasonable. People say they only buy Toyota products so they can have them serviced at Lowell's, and I can see why. I will be back.”
   -- R.P.
“Thank you for your service, the expertise of your staff, and for making a decision to be the best. It shows. Thank you, Lowell's, for living up to your reputation.”
   -- Rev. D.H.
“We truly appreciate your prompt, courteous, and generous service.”
   -- J. & J.S. , Lexington
“Thanks for the good service, competitive prices, and congeniality over the counter. The big box boys could learn a lot from your operation.”
   -- A.G.D. , Versailles
“You will definitely be my number one choice for automotive service from now on, and I will spread the word at the office and in the neighborhood.”
   -- B.P. , Lexington
“My sincere thanks to all of you at Lowell's - It is a comfort to know I have caring and capable folks to take good care of my car. Your customer service is excellent!”
   -- D.G. , Lexington
“I want to thank Lowell's for the great service just this last week. Lowell's is now the only shop I'll be going to for all my service needs. Awesome.”
   -- M.W.M. , Facebook

At Lowell's, our proudest achievement is our long trail of happy customers. We know that when our customers are happy, we're doing our job right!

See what our customers have to say, then decide if Lowell's is right for your Toyota, Lexus, or Scion!

Our happy customers.

The best way to choose your mechanic is to ask other people about their mechanic. Who treats them with respect, integrity, and generosity? In other words, are they happy with their mechanic?

“Just wanted to say I am always pleased with my service at Lowell's. I will never buy anything but a Toyota since I will never go anywhere but Lowell's for service.”
   -- A.J. , Lexington
“I will never take my car somewhere else again! Lowell’s has the best customer service!”
   -- J.R. , Facebook
“I believe the prices are reasonable and the service is excellent. Whenever I am quoted a price that is exactly the price I end up paying.”
   -- M.B. , Lexington
“We’ve been coming to you for over 23 years now! Here’s to another 23 years of the best car care in Kentucky!”
   -- L. & M.G.
“We have the utmost confidence in Lowell’s.”
   -- M.A.A.
“I'm a raving fan of Lowell's! The only mechanic I've ever dealt with that refunded money over what turned out to be a miscommunication. They're my mechanics for life!”
   -- B.S. , Facebook
“It's difficult to find people who service Lexus vehicles and know what they’re doing... It’s nice to have confidence in a local, independent service company.”
   -- B.P. , Lexington
“They are absolute professionals. We have never had any issues and would recommend them to anyone. We live in Columbus, OH and still bring our Toyota's to Lowell's. Love them.”
   -- Anonymous , Google+
“It is such a pleasure to do business with people that are trustworthy and seem to care about every customer.”
   -- D.C.H.
“Lowell's is my #1 choice for my Sienna and Camry. I always have good experience with them. They are honest and very knowledgeable. They never play any tricky game like some others did.”
   -- Anonymous , Google+
“We want to thank you from the bottom of our antique hearts for adjusting the headlights on our Prius. The dealer told us that they could not adjust them. You did the job perfectly in 30 minutes.”
   -- L. & S.H.
“My car is running great, and the price for the repair was very reasonable. People say they only buy Toyota products so they can have them serviced at Lowell's, and I can see why. I will be back.”
   -- R.P.
“Thank you for your service, the expertise of your staff, and for making a decision to be the best. It shows. Thank you, Lowell's, for living up to your reputation.”
   -- Rev. D.H.
“We truly appreciate your prompt, courteous, and generous service.”
   -- J. & J.S. , Lexington
“Thanks for the good service, competitive prices, and congeniality over the counter. The big box boys could learn a lot from your operation.”
   -- A.G.D. , Versailles
“You will definitely be my number one choice for automotive service from now on, and I will spread the word at the office and in the neighborhood.”
   -- B.P. , Lexington
“My sincere thanks to all of you at Lowell's - It is a comfort to know I have caring and capable folks to take good care of my car. Your customer service is excellent!”
   -- D.G. , Lexington
“I want to thank Lowell's for the great service just this last week. Lowell's is now the only shop I'll be going to for all my service needs. Awesome.”
   -- M.W.M. , Facebook

At Lowell's, our proudest achievement is our long trail of happy customers. We know that when our customers are happy, we're doing our job right!

See what our customers have to say, then decide if Lowell's is right for your Toyota, Lexus, or Scion!

Toyotas are all we do.

For over 30 years, Lowell's has focused exclusively on Toyota brands. When Toyota introduced Lexus and Scion, we extended our coverage to them as well.

Specializing in one brand makes us better, faster, and more affordable. We have deeper expertise. We provide superior service faster. And we keep our costs (and yours!) lower.

Our 1969 Corona.

Our rare 1969 Corona is a wonderful example of Toyota's early success: Although tiny, our Corona still has an automatic transmission and air conditioning - rare qualities in 1969 imports.

If we can keep this gem running, you can bet that we can help keep your car on the road.

We'll be glad to show you the Corona any time. Just drop by the shop!

Your mechanic on Mechanic.

Lowell's is Lexington's only mechanic on Mechanic Street.

While we like to joke that the street was named for Lowell's, it has been called Mechanic Street for nearly 200 years.

Records from 1818 (when "mechanic" was a term used to refer to a variety of skilled tradesmen) show Elisha Babcock -- a carriage maker! -- was Mechanic Street's only resident.

We like to think that we're doing a pretty good job keeping up Mr. Babcock's legacy!


Lowell's Independent Automotive: Best Mechanic in Lexington
• Lowell's has been selected 9 times by Ace Magazine readers as Best Mechanic in Lexington.
• Lowell's won the Herald-Leader's Readers' Choice Award for Favorite Auto Repair Place 6 times.
• "The place is almost legendary for its customer service."  Business Columnist Jim Jordan

Lowell's Independent Automotive, Inc.
111 Mechanic Street
Lexington, Kentucky  40507

Web: www.chooselowells.com
Blog: blog.lowells.us
Facebook: LowellsAuto
Twitter: LowellsAuto
Telephone: (859) 233-1173
Hours: Monday to Friday, 7 AM to 6 PM

Copyright © 2013 Lowell's Independent Automotive, Inc. All rights reserved.

Lowell's